Protesters in Cairo demanding a return of Internet access(HN, February 21, 2011) - Across the Middle East and North Africa, social media channels are being used widely to mobilize protesters, feed news to media agencies and to broadcast thoughts that were once a ticket for imprisonment.
The use of such social media channels as Facebook, Skype and Twitter - and more recently Speak2Tweet - in Tunisia and Egypt has highlighted their importance as tools for circumventing government dominance of the media sector and restrictive freedom of association laws.
As major cities in Libya appeared to fall today into opposition hands, supporters overseas Tweeted ISP phone numbers in Europe which could be used by Libyans with dial-up modems to continue broadcasting updates. (The same tactic was used by overseas supporters of protesters in Tahrir Square: an ISP dial-in number in France was passed around - complete with user names and passwords).
The ability of protesters to communicate and mobilise via social media raises questions as to whether such tools have brought about a permanent shift in the balance of power away from authoritarian governments. Activists in Tunisia and Egypt used social media to good effect as part of their efforts to challenge the reign of authoritarian throughout the Middle East and North Africa. Further protests are being organised via social media, including in Bahrain, Yemen and - most recently - Libya and Morocco.
The region has one of the most youthful populations in the world, with people under 25 making up between 35-45% of the population in each country. They make up the majority of social media users, though users over 40 are the fastest growing segment on Facebook.
Internet penetration hovers around 20-30% outside the Gulf region, whereas mobile penetration is approaching nearly 100% in many countries. Many young people are accessing the Internet and social media channels via their mobile phones and smart phones. Falling handset prices and the widespread available of prepaid credit has allowed even those from lower wealth quintiles to access mobile phone services.
In the region there are about 17 million Facebook users, 25,000 Twitter accounts and 40,000 active blogs, according to the Arab Advisors Group. However exact figures are almost impossible to calculate.
YouTube is extremely popular, with an average of 24 hours of video uploaded from the region every minute, including accounts devoted to tracking human rights abuses.
In Saudi Arabia, Internet use is spreading like wildfire, although sites deemed a threat to the regime are routinely blocked. Saudi Arabia’s Internet users spent around US$ 3 billion in 2010 on buying products and services through e-commerce, according to the Arab Advisors Group.
Egypt's shutdown of all access to the internet and pressure on mobile phone operators to block SMS services was unprecedented. The country has among the highest Internet penetration on the continent.
Although Burma and Iran attempted to do the same, the widespread nature of Egypt's blockages in such an economically important country were a wake-up call to experts and officials who thought such a possibility was off the table.
Just yesterday, a HUMNEWS correspondent in the capital of Yemen, Sana'a, reported that access to Skype had been cut again.
In Bahrain social media also played a big role in mobilizing protesters. (Kuwait Times)However, on another level, the digital blackout was a powerful reminder of the power of older technologies, and innovative solutions emerged to merge the best of both. Landlines continued to be available, people in Egypt were encouraged to leave their wireless connections unlocked, and wireless internet relays to neighbouring countries were created by stringing together access points. Protesters also shared mobile phone credit amongst each other.
In Bahrain, makeshift charging stations for mobile phones have been established in Pearl Square - underlining the importance of these devices.
Social media are not purely of benefit to activists. They also enable government surveillance. Semi-public fora such as Facebook are relatively easy for government operatives to infiltrate.
In Sudan, which has also seen some protests in the capital, activists claim that authorities have used faux protests publicised on social media to entrap and arrest them; Blackberry's maker, Research in Motion, in recent months has caved to demands by the United Arab Emirates, followed by Saudi Arabia, Egypt, India and others, to make its data streams accessible to host governments (although the data likely remains encrypted).
The UAE's request came just days after youth attempted to organise a peaceful protest against rising oil prices using Blackberry's messenger service, known as BBM.
Social media put powerful information and communication tools into the hands of individuals, but also facilitate state surveillance.
Sensing the power of social media in the region, the US State Department has opened Twitter accounts in Farsi and Arabic.
However, for the moment the scales are tipped in favour of activists because publicity and popularity can provide a level of protection to many of the more well-know digital activists, and protesters so far appear to be a step ahead of governments in terms of utilising social media and circumventing censorship.
- HUMNEWS staff, Oxford Analytica